Looking for your version number to register your ProForm elliptical is simple. It can be found on the serial number decal of your Proform elliptical machine.
To find the location of your serial number decal, check the front cover of the manual you received in the packaging from ProForm.
Below are the locations provided by ProForm of where you can find your serial number decal, note that each model is different so consult your owners manual first if you have one. If you no longer have the manual check the below examples.
The model number and serial number on an elliptical machine can be found in one of three places:
ProForm Version Number Location
The serial number may be on the main bracket on a white or a silver sticker at the rear of the machine.
The serial number may be on a white or a silver sticker on the main frame under the left pedal arm:
The model number and serial number decal may be located on the inside of the bottom main frame under the pedal arms:
Reasons to Find Your Serial Number
All Proform products carry a 12 month manufacturers warranty as standard. This covers parts, labour, frame and any motor problems you may experience.
They also offer a free extension to the warranty by registering your product. By registering your product you can extend your product for 2 years, to register your product simply find your serial number as mentioned above and follow the instructions here.
Make sure to do this within 28 days of purchase otherwise it is no longer valid.
Registering your product online is easy. ProForm also offer a care plan which includes a 3 year extended warranty. Check out the full details on warranty here.
For customer service queries one of the initial questions the customer service advisor will ask is your serial number. This helps with troubleshooting or if you have general queries such as returns.
It’s important to locate your version/serial number for any repairs required. Calling tech support requires your serial number so they can identify the particular model, age and product type.
This will help the advisors to provide instructions over the phone for any minor repairs or troubleshooting. Most minor repairs are usually resolved by turning off your ProForm elliptical, then turning it back on.
With all minor repairs it’s important to unplug the machine by the power cord and plug it in again.
In the unfortunate event that you experience any difficulties with your ProForm elliptical you can make a claim on your warranty. Unless its an issue with ceiling height!
Simply call the customer service team and make sure you have your serial number to hand as well as your model number and user manual. Providing these ensures that the technical support can resolve the issue quickly and efficiently if possible or if the difficulty is beyond repair you can make your claim over the phone for machine replacement.
So there you have it, finding your version or serial number is easily locatable on your ProForm Elliptical. If you are struggling to find your serial number decal and you no longer have your owners manual.
You can download a copy of the product manual here. This links to ICON who are the manufacturer of a number of elliptical brands such as NordicTrack, Proform and Reebok.
To find your owners manual you still need to know your model number which you can find on NordicTracks website or your order confirmation email.